DNS is absolutely mission-critical software if your firm uses email or the Internet. BIND is the market leader with greater than 75% market share of DNS server software globally. ISC is proud to be the author of such widely used software. As of April, 2004 we also offer support.
We know that every organization is different as is every configuration file. Having written the software and run it in production on critical infrastructure like the F-root nameserver, ISC knows how BIND behaves under pressure. Who better to help you ensure that your DNS servers run smoothly, with the least amount of intervention from your staff?
ISC BIND Support can be purchased with several different levels of response. Fees are based upon desired response levels and a variety of factors including size and complexity of your network. Specifically, sizing criteria examines factors such as number and size of zones, number of DNS engineering or operational staff, and version of BIND deployed. Annual support fees begin as low as $5,000.
ISC's policy is to support the current major release version (presently 9.5 for BIND) and one prior major release version (presently 9.4). Support for the old major release version (presently 9.3) will cease 180 days after the announcement of a new major release. Feature changes will be considered for upcoming major releases that have not yet gone into beta. Bug fixes and security fixes will be made available as minor releases (9.x.y) for both the current and previous supported major versions of the software.
BIND S/W Versions & Support
| Premium | Plus | Basic | |
| Hours of Coverage | 24x7 | 12x7 (8-8ET) | 9x5 (9-6ET M-F) |
| Critical Incident Response Time | 2 hours | 4 hours | 8 business hours |
| Regular Response Time | 4 hours | 8 hours | next business day |
| Method | Email & Phone | Email & Phone | Email only |
| Special Features | |||
| Patch Notification | yes | yes | yes |
| Preventative Consulting Time Included | 8 hours | 4 hours | 1 hour |
| Support Contacts | 4 | 2 | 2 |
| Advance Security Notification and Software Guild Membership | yes | yes | yes |
| Discounts on Training and other services | yes | yes | yes |
| BIND Forum Membership | yes | ||
To receive a quotation please complete and submit a request. Your quote will be sent to you via email. If you have general questions or would like more information, please send mail to: sales@isc.org or call +1.650.423.1324.
By purchasing support from ISC you will be hiring the most highly qualified BIND experts. In addition, you are supporting the ongoing development efforts of the software for the entire community.
DHCP, Dynamic Host Configuration Protocol, is an Internet protocol that automates and manages the network configuration of computers using TCP/IP. ISC provides a freely redistributable reference implementation of all aspects of DHCP, through a suite of DHCP tools including the DHCP server, client and relay agent. As one of the leading open-source implementations globally, ISCs DHCP is in wide use as both a reference implementation and as a working, fully-featured sample implementation. As of January 2005, we also offer DHCP support.
Having written the software and continued to not only maintain but also enhance the DHCP software, ISC knows how it behaves in production. Who better to help you ensure that your DHCP network runs smoothly, with the least amount of intervention from your staff? With DHCP support, youll be provided with security alerts, upgrades and product announcements as well as have an early opportunity to test the newest DHCP release. DHCP support can be purchased alone or combined with BIND support. We know that every organization's needs are different. Whether you need full support or just the insurance that an expert is readily available, ISC now provides the support flexibility to meet your needs.
ISC DHCP Support can be purchased with several different levels of response. Fees are based upon desired response levels and a variety of factors including size and complexity of your network. Specifically, sizing criteria examines factors include number and size of servers and subnets, number of DHCP engineering or operational staff, and version of DHCP deployed.
ISC's policy is to support the current major release version (presently 4.0 for DHCP) and one prior major release version (presently 3.1). Support for the old major release version (presently 3.0) will cease 180 days after the announcement of a new major release. Feature changes will be considered for upcoming major releases that have not yet gone into beta. Bug fixes and security fixes will be made available as minor releases (4.x.y) for both the current and previous supported major versions of the software.
| Premium | Plus | Basic | |
| Hours of Coverage | 24x7 | 12x7 (8-8ET) | 9x5 (9-6ET M-F) |
| Critical Incident Response Time | 2 hours | 4 hours | 8 business hours |
| Regular Response Time | 4 hours | 8 hours | next business day |
| Method | Email & Phone | Email & Phone | Email only |
| Special Features | |||
| Patch Notification | yes | yes | yes |
| Preventative Consulting Time Included | 8 hours | 4 hours | 1 hour |
| Support Contacts | 4 | 2 | 2 |
| Advance Security Notification and Software Guild Membership | yes | yes | yes |
| Discounts on Training and other services | yes | yes | yes |
| DHCP Forum Membership | yes | ||
To receive a quotation please complete and submit a request. Your quote will be sent to you via email. If you have general questions or would like more information, please send mail to: sales@isc.org or call +1.650.423.1324.
By purchasing support from ISC you will be hiring the most highly qualified DHCP experts. In addition, you are supporting the ongoing development efforts of the software for the entire community.